Privacy Policy for Help911.ca

Operated by BeFit Health & Fitness Inc.
Last Updated: December 11, 2025

BeFit Health & Fitness Inc. (“BeFit”, “we”, “our”, or “us”) operates the Help911.ca service (“Help911”, “the Service”), a daily check-in and emergency-notification platform designed to provide safety and peace of mind for seniors, vulnerable individuals, and their loved ones.

We are committed to safeguarding your personal information and managing it responsibly, transparently, and in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how BeFit Health & Fitness Inc., through the Help911.ca service, collects, uses, discloses, and protects personal information related to subscribers, loved ones, and emergency contacts.

1. Information We Collect

We collect the following categories of personal information to operate the Help911 service effectively:

1.1 Subscriber Information

  • Full name

  • Email address

  • Phone number

  • Payment information (securely processed by third-party payment providers; we do not store credit card details)

1.2 Loved One Information

(The individual receiving the daily check-in)

  • Full name

  • Phone number

  • Street address

  • City, province, postal code

  • Preferred check-in time

  • Preferred method (call or SMS)

  • Preferred language (English or French)

1.3 Emergency Contact Information

  • Full name(s)

  • Phone number(s)

  • Notification preference (call, SMS, or both)

1.4 Technical and Usage Data

When you visit Help911.ca, we may collect:

  • IP address

  • Browser type

  • Device type

  • Website interaction data (pages visited, time spent, etc.)

This information is used for analytics, performance optimization, and security.

2. How We Use Your Information

We use collected information for the following purposes:

2.1 To Provide the Daily Check-In Service

  • Calling or texting the loved one at their scheduled time

  • Recording successful or missed check-ins

2.2 To Notify Emergency Contacts

If a loved one does not respond after multiple check-in attempts, we contact emergency contacts as per the subscriber’s chosen notification preferences.

2.3 To Communicate With Subscribers

  • Service confirmations

  • Billing/receipt notifications

  • Important updates or alerts

  • Customer support

2.4 To Improve and Operate Our Website and Services

  • Technical support and troubleshooting

  • Service analytics and optimization

  • Security monitoring

We do not sell, rent, or trade any personal information.

3. Legal Basis for Processing (PIPEDA Compliance)

BeFit Health & Fitness Inc. processes personal information based on:

  • Explicit consent provided when subscribing to Help911

  • Contractual necessity to deliver the daily check-in service

  • Legitimate interests, including fraud prevention and service improvement

  • Legal obligations, where applicable

4. Sharing and Disclosure of Information

We only share information in the following situations:

4.1 Emergency Situations

We share the loved one’s non-response status with emergency contacts to ensure their well-being.

4.2 Service Providers

We may share limited information with trusted third-party providers that help operate the service, including:

  • Telecommunication partners (SMS and call delivery)

  • Email service providers

  • Payment processors

  • Website hosting and security services

These providers are contractually obligated to handle data securely and only for the purpose of providing services to us.

4.3 Legal Requirements

We may disclose information when required by law, regulation, court order, or to protect any individual’s safety or rights.

5. Data Protection and Security

BeFit Health & Fitness Inc. employs administrative, technical, and physical measures to protect personal information, such as:

  • Secure data transmission (HTTPS)

  • Access controls and authentication

  • Encrypted storage where applicable

  • Monitoring for unauthorized access

Although no system can guarantee complete security, we take all reasonable steps to minimize risks.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide the Help911 daily check-in service

  • Comply with legal and accounting obligations

  • Resolve disputes and maintain service records

You may request data deletion at any time (see Section 9).

7. Cookies and Tracking Technologies

Help911.ca may use:

  • Essential cookies for site functionality

  • Analytics cookies (e.g., Google Analytics)

  • Temporary session storage

You may disable cookies in your browser settings, though some site features may not function properly.

8. Children’s Privacy

Help911.ca and its services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

9. Your Rights

As a user in Canada, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent

  • Request details of how your information is used or disclosed

To exercise these rights, contact us using the information below.

10. International Data Transfers

Help911.ca may use service providers located outside your province or country (including the United States). These providers are required to safeguard your information, but your data may be subject to foreign laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Revisions will be posted on this page with an updated “Last Updated” date. Continued use of the Service means you accept any changes.

12. Contact Information

For questions, concerns, or privacy-related requests, contact:

Privacy Officer
BeFit Health & Fitness Inc.
(Operator of Help911.ca)
Email: [email protected]
Website: https://help911.ca