Services
Home inspections
At Help911, we deliver certified, thorough home inspections designed to protect your investment and provide peace of mind. Whether you're a homebuyer, seller, or homeowner, our detailed evaluations give you the clarity you need to make confident decisions.
What Sets Us Apart:
At Help911 Home Inspections, we don’t just inspect homes—we deliver peace of mind through unmatched expertise and service. Here’s why clients trust us above the rest:
1. Dual-Certified Expertise:
Fire Inspector & Security Trained: Our lead inspector, Marc Bissonnette, brings rare dual qualifications as a certified fire inspector and former RCMP officer—combining fire safety knowledge with security vigilance for the most comprehensive inspections in New Brunswick.
2. No Conflicts, Just Truth:
We Never Profit From Repairs: Unlike contractor-affiliated inspectors, our reports remain 100% unbiased.
Insurance-Grade Documentation: Our reports meet standards for seamless claims processing.
3. White-Glove Convenience:
Digital Reports: Receive interactive findings with timestamped photos, not just paperwork.
Bilingual Service: English or French reports and consultations available.
We don’t just inspect homes—we empower your decisions!
Pre-Listing Inspection - Sell Smarter, Faster & with Confidence
Save Thousands in Last-Minute Repairs & Negotiations
Give your home the competitive edge with our Pre-Listing Inspection, designed specifically for sellers who want to:
✔ Avoid surprise deal-breakers that derail closings
✔ Command top dollar by demonstrating transparency
✔ Speed up the sale (11 days faster on average!)
What’s Included:
Deal-Breaker Detection:
We uncover issues buyers’ inspectors will find, so you can
fix problems on your timeline (not during escrow)
price repairs into your asking price,
decide whether to repair, disclose, or adjust price.
Small Business Property Inspections | Retail, Office & Commercial Spaces
Protect Your Business Investment with Certified Commercial Inspections
Whether you’re leasing, purchasing, or maintaining a commercial property, Help911’s Small Business Property Inspections provide the detailed evaluation you need to avoid costly surprises and ensure a safe, functional workspace.
Who Needs This?
✔ Business Owners – Before signing a lease or purchasing
✔ Landlords – Pre-lease or post-tenant move-out
✔ Franchise Buyers – Due diligence for new locations
✔ Insurance Providers – Risk assessment for coverage
Condo Common Element Evaluations
Protect Your Investment with Assessments of Shared Property Systems
Help911’s Condo Common Element Evaluations provide condo corporations, property managers, and potential buyers with a detailed, impartial inspection of shared building components—ensuring transparency, preventing special assessments, and supporting informed financial planning.
Who Needs This?
✔ Condo Boards – Plan reserve fund allocations
✔ Property Managers – Prioritize maintenance projects
✔ Potential Buyers – Assess building health before purchasing
✔ Real Estate Lawyers – Due diligence for client transactions
Pre-Lease Inspections
Protect your property investment with our move-in/move-out inspection reports, designed for landlords, property managers, and tenants.
✔Comprehensive photo/video walkthrough (time-stamped)
✔Detailed condition report of all rooms and systems
✔Meter readings (electric/water/gas)
✔Appliance functionality checks
✔Documentation of existing wear/damage
Key Benefits:
Creates legally defensible records for security deposits
Reduces tenant/landlord disputes by 78% (CMHC)
Satisfies provincial tenancy act requirements
Perfect For:
Rental property owners
Vacation home managers
Corporate housing providers
"Document today, avoid disputes tomorrow."
Insurance Condition Reports
Our professional insurance condition reports provide documented proof of your property's status for insurers and claims. We conduct thorough inspections with timestamped photos of all areas - including roof, foundation, plumbing, electrical and safety hazards. These detailed reports are essential for policy renewals, claims preparation, and landlord-tenant records.
Key Benefits:
✔Creates indisputable documentation that may accelerate claims
✔Identifies pre-existing conditions to prevent disputes
✔Can support premium discounts (varies by provider)
✔Available for annual updates, pre-storm season, or post-event
Clients using our reports reduced claim resolution time by 65%." Ideal for high-value properties, rentals, and estates.
Insurance Documentation Services (Post-Loss), for Home Owners or Insurance Companies
Create detailed condition reports for insurance purposes, document property status after major weather events, provide time-stamped evidence for claims.
Experiencing damage to your home can be distressing, but taking prompt and organized steps can significantly aid in the recovery process. Our services are designed to assist you in critical areas.
In the aftermath of significant weather events, we assess and document the current state of your property. This involves identifying and recording all damages, which is essential for initiating insurance claims and planning necessary repairs. Proper documentation can expedite the claims process and ensure you receive fair compensation.
Providing Time-Stamped Evidence for Claims.
We capture detailed photographs and videos of the damage, ensuring each piece of evidence is time-stamped. This chronological documentation is vital for validating the timing and extent of damages, supporting your insurance claims effectively. Time-stamped evidence can prevent disputes regarding when the damage occurred.
Post-loss insurance documentation services play a pivotal role in the insurance claims process, bridging the gap between policyholders and insurers to achieve equitable outcomes.
Insurance Re-Inspections
After a covered loss, it’s crucial to confirm that all repairs are completed properly, permanently, and to code—not just cosmetically patched. Help911’s Insurance Re-Inspections give policyholders and adjusters independent, documented proof that work meets the claim’s scope and quality standards.
Vacant Property Monitoring
Monthly Visits Meeting Home Insurance Requirements: Many home insurance plans mandate regular check-ups on the property every 7-30 days and demand evidence of these inspections.
If the house is unattended and damage happens during that time, your insurance claim could be rejected. Therefore, it is crucial to review your policy before leaving to fully grasp the extent of your coverage.
Allow Help911 to offer you peace of mind by ensuring your adherence to the insurance policy requirements. We will also furnish your insurance provider with necessary reports whenever necessary.
Protect Your Unoccupied Property from costly surprises.
Many insurers require proof of regular checks for vacant homes.
Our time-stamped inspection reports satisfy these requirements—ensuring your coverage stays intact Help911’s Vacant Property Monitoring service provides regular, documented checkups for unoccupied homes, rental properties, or estates—preventing minor issues from becoming major expenses while deterring theft and vandalism.
What We Check Every Visit:
✔Security & Unauthorized Access Doors/windows secured
✔Signs of break-ins
✔ Mail/flyer accumulation
✔Squatter evidence
✔Neighborhood watch updates
✔Plumbing leaks (faucets, water heater, sump pump)
✔HVAC operation (freeze/overheat protection)
✔Pest/rodent activity (droppings, nests, entry points)
✔Mold/moisture risks (basements, bathrooms)
✔Frozen pipes, ice dams, snow load
✔AC failure, humidity damage
✔Roof damage
✔Flooding risks
Policy-Dependent Most standard policies do not explicitly mandate 72-hour inspections, but vacant or unoccupied homes often have stricter clauses (typically requiring checks every 7–30 days). High-risk policies (e.g., coastal properties, winterized cabins) may impose shorter intervals.
Evidence Requirements Insurers increasingly require documented proof (time-stamped photos/logs) for vacant properties.
Annual Home Health Checks | Preventative Maintenance Audits
Stop Small Problems from Becoming Costly Repairs Help911’s Annual Home Health Checks give homeowners a professional, proactive assessment of their property’s condition—identifying wear-and-tear early and prioritizing maintenance to extend your home’s lifespan and value.
Contact us
No Long-Term Contracts
Pay only for the services you need, when you need them.
No lock-in contracts, just flexible peace of mind.
More Services & Add-Ons
Thermal Imaging Scans | Moisture, Electrical & Insulation Detection
See Hidden Problems Before They Become Emergencies
Help911’s Thermal Imaging Scans use advanced infrared technology to reveal invisible threats in your home’s walls, ceilings, and systems—providing peace of mind through scientific validation.
What We Detect:
✔Moisture Intrusion
✔Plumbing leaks behind walls
✔ Roof/window seepage.
✔Basement/foundation dampness
✔Condensation risks
✔Electrical Hazards
✔Overloaded circuits
✔Faulty wiring connections
✔Failing breakers/panels
✔ Hot spots in outlets
✔Energy Loss
missing/broken insulation
✔Drafty windows/doors
✔HVAC duct leaks
✔Thermal bridging issues
✔Structural Insights
heat patterns indicating air gaps or voids
✔Pest nesting areas (rodent/insect activity)
Radon Testing (48-hour air tests)
New Brunswick’s Invisible Health Threat – Know Your Risk.
Help911’s professional radon testing provides accurate, lab-certified results to protect your family from this odorless, radioactive gas—the #1 cause of lung cancer in non-smokers.
How It Works:
1) Placement:
We install EPA-approved detectors in your home’s lowest lived-in level
Optimal locations (bedrooms, basements, living areas).
2️) 48-Hour Monitoring
Devices track radon levels through normal living conditions.
Minimum 48-hour test (required by Health Canada).
3️) Report:
Mitigation recommendations if levels are high.
Security System Testing
✔Alarm Sensors: Test motion detectors, door/window contacts.
✔Backup Battery Check: Ensure systems work during power outages.
✔Camera Coverage Review: Adjust angles for optimal surveillance.
Fire Extinguisher Inspection Service
Ensure Compliance & Readiness in Case of Emergency
Help911’s Fire Extinguisher Inspection service verifies that your extinguishers are fully operational, properly located, and compliant with NFPA 10 and Canadian Fire Code standards. Ideal for homes, businesses, and rental properties, our certified inspectors provide documented proof that your safety equipment is emergency-ready.
What We Check:
✔ Accessibility & Placement
Mounted in visible, unobstructed locations
Proper height/distance from hazards (per code)
✔ Physical Condition
No corrosion, dents, or tampering
Hose/nozzle integrity
Pressure gauge in "green" zone
✔ Maintenance & Compliance
Annual professional inspection tag (if required)
Last hydrostatic test date (for commercial units)
Correct type (ABC, K, etc.) for property risks
✔ User Readiness
Clear operating instructions
Pin/seal intact
"40% of extinguishers we inspect are compromised—don’t wait for an emergency to find out."
Smoke & CO Detector Testing & Maintenance
Keep your family or tenants safe with our professional smoke and carbon monoxide detector services.
✔Monthly/seasonal testing of all detectors
✔Battery replacement (including hardwired backup batteries)
✔Sensor cleaning to prevent false alarms
✔Expiration date verification (replace every 7-10 years)
✔Proper placement audits (NFPA guidelines)
Why Our Service Matters:
✔Prevents 60% of detector failures (NFPA)
✔Complies with insurance requirements
✔Includes digital maintenance records
Electrical Outlet Testing & Safety Inspection Service
Ensure Your Outlets Are Safe, Functional & Up to Code.
Electrical Outlet Testing service identifies hidden hazards in your home or business’s wiring system, protecting you from shock risks, fire hazards, and appliance damage. Our certified inspectors use specialized equipment to verify the safety and performance of every outlet.
What We Test:
✔ Voltage & Polarity
✔Confirms correct 120V supply
✔Detects reversed wiring (a common fire risk)
✔ Grounding & GFCI Protection
✔Verifies proper grounding in all outlets
✔Tests GFCI/AFCI trip functionality (required in kitchens/bathrooms)
✔ Physical Inspection
✔Loose connections
✔Burn marks or scorching
✔Child safety (tamper-resistant outlets)
Your property’s well-being is our priority.
Need Something Not Listed?
We understand every property is unique. If you require a service beyond our standard offerings, let us know!
We’re happy to customize a plan that fits your specific requirements.